Question 1

What is the delivery time for the cupboards?

Accepted Answer

The delivery time for all of our products is one to four weeks. We feel it is important to keep you always informed about the expected delivery date. Therefore, we are making sure that the delivery time on the individual product pages is kept up-to-date at all times. Once you have placed your order, we will inform you about the expected delivery date by email.

Question 2

How does delivery take place?

Accepted Answer

Once your order is ready for delivery, the delivery driver will call you to schedule a delivery time. Delivery is only possible on business days (Monday to Friday).Important: The commissioned delivery driver will deliver your order to the first door of the building. If you live in an apartment building, this means the front door of the building. In other words, they will not carry the items to a different floor. In some cases, the delivery driver may help you carry the order into your home, but this is not required and the driver is simply doing this to be helpful. Your Washtower cupboard will be delivered as a whole (pallet + order).

Question 3

What is the delivery fee?

Accepted Answer

The delivery fee depends on the country it needs to be shipped to. See below an overview (with the exception of different Islands and/or other places with higher delivery fees, for that we calculate the delivery upfront).Finland: &euro;299,-Denmark: &euro;209,-Sweden: &euro;199,-Luxembourg: &euro;79,-Ireland: &euro;199,-Is your country not in this list? Have a look at our country switch on the top right of the webshop or write us an email for a custom proposal to info@washtower.com.

Question 4

I don't need my order yet. Can I also order on call?

Accepted Answer

Are you renovating your house and don't know when you need the washing machine and dryer cabinets yet? If you would like to receive the cabinets later than the expected delivery time, you can also order the cabinets on call. Indicate in the comments field in the checkout when you would approximately like to receive the goods. As soon as you are ready for delivery, please send us an email so that we can arrange delivery.

Question 5

Can the cupboard (WSCS1462) hold a heavy washing machine of up to 120 kg?

Accepted Answer

Absolutely! The cupboard (WSCS1462) has undergone load testing by T&Uuml;V Rheinland for up to 120 kg. The 22 mm-thick base plate on which the washing machine is placed can withstand loads of up to 120 kg. The sides of the cupboard also serve a reinforcing function and the cupboard construction is designed to absorb the vibrations of the washing machine and dryer.

Question 6

In what colours is the cupboard available?

Accepted Answer

The washing machine cupboard is available in white (with a white interior), a natural oak (with a cashmere-coloured interior), and a black oak (with a titanium-coloured interior). The colour of the white cupboards is comparable to RAL9016.

Question 7

Out of which material are cupboards made, chipboard or MDF?

Accepted Answer

Our customers often ask us about the material used to make the cupboards at Washtower and whether this material is suitable for the combination of weight and vibrations of a washing machine. Our cupboards are made of high-quality board material (chipboard) with a melamine coating. In developing our cupboards, we conducted a material study to determine the most suitable type of board for the cupboard. As part of this, we contacted various major and well-established European manufacturers of kitchens and bathrooms for information. We learned that all of them use chipboard and not plywood or MDF.High-quality board material has a high compression strength and consists of fibres. These fibres are most suitable for strong screw connections. This type of material is flexible and the connections won&rsquo;t break due to vibrations, which will actually be absorbed. MDF, on the other hand, is made of compressed fine sawdust, so the connections will be very vulnerable due to vibrations. MDF is a rigid material that transmits vibrations rather than absorb them. A durable screw connection is not possible with MDF or only in combination with a pre-glued plug. Our protected cupboard construction makes sure that the cupboard absorbs the vibrations caused by the washing machine. Thanks to the combination of material and construction of the washing machine cupboards at Washtower, we boast the highest quality standard in Europe: T&Uuml;V certification. This means that we can claim with pride that our cupboards are 100% safe!

Question 8

Is the cupboard material moisture-resistant?

Accepted Answer

The cupboard frame is made of 22 mm thick high-quality chipboard. The top layer is coated with melamine (as used in the kitchen, bathroom and furniture industry) and the edges on the front are protected from scratches and impact damage by edge reinforcement. We have also developed a special metal base plate that comes with every basic cupboard. It is placed under the machine and acts as a protective layer: if the machine leaks, the water runs onto the plate and not directly onto the wood. This way, the moisture does not come into direct contact with the cupboard, keeping it protected. Thus, our cabinets are moisture resistant but not waterproof. When used in a damp room (e.g. bathroom or basement), it is important that good ventilation is possible, so that the cabinets do not remain in a damp environment for a long time. Good ventilation is defined as: an open window or mechanical ventilation in combination with an open window.

Question 9

What are the dimensions of the basic cupboard? (WSCS1462)

Accepted Answer

Exterior dimensions: 67x146 (including adjustable feet) x65.4 cm (WxHxD) Interior dimensions of the recess: 62.6x86.3x58.9 cm (WxHxD) Interior dimensions of the basket drawer: 54.5x30.5(functional storage height)x43.5 cm (WxHxD)

Question 10

How high will my washing machine or dryer be positioned in the WSCS1462?

Accepted Answer

The appliances will be positioned at a height of around 60 cm. This ensures that you do not have to bend while doing the laundry.

Question 11

Do the cupboards (WSCS1462 & WSTT185) have a back panel?

Accepted Answer

No, the cabinets are completely open on the back. This makes it easy to connect everything. The drawer unit and pull-out tray on the WSCS1462 under the washing machine are 60 cm deep, so that you can easily connect everything in a downward direction.

Question 12

What is the height of the entire cabinet set-up with one or two top cabinets?

Accepted Answer

If you have a 61 cm high top cabinet on top of the washing machine cabinet WSCS1462, the total height - including adjustable feet - will be 207 cm. With a top cabinet of 87 cm in height, the total height - including adjustable feet - will be 233 cm.

Question 13

What is the soft-closing device?

Accepted Answer

With the soft-closing device, the doors and drawers of the cupboards close gently and noiselessly. This cushioning technique slows down the drawers and doors and then closes them automatically. This makes it much more pleasant to close the cabinet doors.

Question 14

Can I put my washing machine in a cupboard?

Accepted Answer

Yes! Thanks to the special construction of our washer dryer cupboards, you can put your washing machine in a cupboard. Washtower is the only European company to have the German quality certificate T&uuml;v. This certificate ensures that the cupboard will not fall over and the machines do not fall out of the cupboard.

Question 15

Can you put a washer and dryer in a cabinet?

Accepted Answer

Yes! The WSTT185 allows you to easily put your dryer on top of your washer. The washer cannot be placed on top of the dryer because of spinning, weight and vibrations. Alternatively, you can raise both machines to the ideal working height by placing them in the washer dryer cupboard. Do you need more storage? Then extend your washing machine cupboard with tall storage cupboards or top cabinets. Thanks to Washtower, you can configurate the ideal washing machine cupboard for any room!

Question 16

Why a spacer between washer and dryer?

Accepted Answer

With a spacer piece, you can place your dryer on top of your washer and save space! Our Tower makes stacking your machines easy and safe! The base plate ensures that your tumble dryer stays safely and securely on top of your washing machine. In addition, the washer dryer cabinet absorbs vibrations and the pull-out tray is perfect for your laundry basket.

Question 17

What is the TÜV certification? And what does it mean for my cabinet?

Accepted Answer

T&Uuml;V or Technical Inspection Association is a German body that tests, inspects and certifies products, and systems to ensure potential hazards and prevent damages. The washing machine cupboards from Washtower passed the quality test with flying colours, making it the first and only T&Uuml;V-certified washing machine cupboard in Europe that is 100% traceable. This is your guarantee should anything go wrong with the cupboard in combination with the raised appliances. Curious about the results? You can find them here: WSCS1462 (ID: 1111296678) and WSTT185 (ID: 1111294144).

Question 18

Where do I find the assembly instructions?

Accepted Answer

The installation instructions are always included in "package no. 1". With the basic cupboards, the contents of packages no. 1+2 are needed to assemble the cupboard (but this does not have to be done where the cupboard will be placed). The contents of package no. 3 are needed to finish the final components of the cupboard and to place it in its permanent location. These handy instructional videos explain step by step how to assemble the WSCS1462 and WSTT185.

Question 19

Does the cupboard have to be mounted on the wall?

Accepted Answer

Yes! This is important to guarantee safety. Not sure whether your wall is suitable for wall mounting? Contact our customer service team for advice.

Question 20

Can I make a cut-out in the cupboard?

Accepted Answer

Absolutely. You can make a cut-out wherever you need it. If, for example, you want to have the faucet next to the cupboard, you can make a cut-out in the side of the cupboard for the water supply. The base plate ends at the wall. If the water supply extends slightly above the floor, you can easily make a notch in the base plate for connecting the water supply hose.

Question 21

Does the faucet fit inside the cupboard and behind the washing machine?

Accepted Answer

Yes! A compact and flat wall faucet fits behind the washing machine. An example can be seen here. If you have a different type of wall faucet, there are three options: You can choose to turn the faucet a quarter of a turn, so that everything stays concealed in the cupboard. You can place the faucet next to the cupboard, so that you can easily access it. You can install the cupboard 5cm from the wall, so that there is a 10 cm-wide space for pipes. See the technical drawings.

Question 22

At what height does the faucet, drain, etc. have to be installed?

Accepted Answer

For the WSCS1462, the drain and faucet should preferably be installed at a height of 120 cm. For the WSTT185, the drain and faucet should be installed at a height of 60-80 cm. Make sure the power cables are at least 10 cm above the drain and faucet. See an example here. Regarding the WSTT185, make sure there is enough space for the dryer, preferably at a height of around 120 cm.

Question 23

How heavy can my washing machine be?

Accepted Answer

The total permissible load of the WSCS1462 cupboard is 120 kg.

Question 24

How long do I have warranty on my Washtower® cabinet?

Accepted Answer

For purchases made from 1 June 2024 onwards, a commercial warranty of 5 years shall apply. For purchases made before this date, the applicable warranty period was 2 years. This commercial warranty is separate from, and in addition to, the statutory rights to which you are entitled as a consumer. We are convinced that you will enjoy your Washtower&reg; cabinet for a long time after this period!

Question 25

Can the cupboard for the washing machine and dryer withstand all the vibrations?

Accepted Answer

Yes. For the WSCS1462 we have developed a base plate on which the cabinet is built. This construction enables the material to absorb the resulting vibrations.

Question 26

Is the washing machine cupboard strong enough?

Accepted Answer

The cupboards at Washtower obtained the German T&Uuml;V-certification. Our cupboards have been tested by T&Uuml;V Rheinland for their mechanical and functional safety, as well as user-friendliness. This makes the cupboards at Washtower the first and only washing machine cupboard in Europe with safety certification. This certification also guarantees the strength of the cupboard.

Question 27

Can the cupboard fall over?

Accepted Answer

No. Every basic cupboard is delivered with four large wall brackets and four 6 cm bolts, so that you can be sure that your cupboard is securely anchored to the wall.

Question 28

Can the washing machine fall out of the cupboard during the spin cycle?

Accepted Answer

No. The basic cupboards are fitted with an anti-tip device &ndash; developed and patented by us &ndash; that fully guarantees that no machine can shake itself out of the cupboard.

Question 29

How can I hide my washing machine in the kitchen?

Accepted Answer

Washer and dryer can be well concealed in one of our various washing machine cupboards. You can choose between classic white or elegant black-oak cupboards. Thanks to the modular system, all washing machine cupboards fit perfectly together and create a calm and organized utility room. That way, you can hide your washing machine easily in the kitchen. However, it needs to be noted that doors should not be placed in front of the machines as this would disrupt airflow and could void the warranty. Dryers and washing machines can be placed in Washtower&rsquo;s various cabinets without voiding the warranty.

Question 30

Can I put my washing machine in the bathroom?

Accepted Answer

Yes! The washing machine cupboard from Washtower can be safely placed in the bathroom. The washing machine cupboard frame is made of 22 mm thick high-quality chipboard. The top layer is coated with melamine (as used in the kitchen, bathroom and furniture industry) and the edges on the front are protected from scratches and impact damage by edge reinforcement. We have also developed a special metal base plate that comes with every basic washing machine cupboard and is placed under the machine. The sides are raised and the front and back are rounded, so that any water released cannot enter the cupboard joints.

Question 31

Can washing machines be built in?

Accepted Answer

Both build in and integrated washing machines are designed to fit in our washing machine/dryer cabinet. Thanks to our standardized design, every washing machine and dryer can be easily fitted, even heavy washing machines up to 120 kg are supported.

Question 32

How can I make my utility room look nice?

Accepted Answer

With our configurator you can make any room look nice! No matter the size of the room, large or small, Washtower has the solution for you. You choose the appearance, cupboard layout and colour. Try it out yourself! And mix-and-match all cabinets with each other.

Question 33

How do you maximize space in a small utility room?

Accepted Answer

Whatever the purpose, our small utility room ideas can inspire a solution for even the tinniest of spaces. One of our basic cabinets will give any small space a sleek and tidy look. Or check out our WSTT185 and save space by placing the dryer above the washing machine.

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